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TOP MOST FREQUENTLY ASKED QUESTIONSRETAILER QUESTIONS
CATALOGS, IMAGES, LOGO WEBSITE ISSUES
 
TOP QUESTIONS
Can I purchase a dress directly from Alyce or on the web?

Alyce Designs does not sell gowns directly to the public. The collections are available only through authorized Alyce retailers where you will receive the highest quality of personal, professional service. You can locate a store nearest to you using our store finder.

How do I find the price of a dress that I am interested in?

Only authorized Alyce Retailers can quote the price of our gowns. Since Alyce Designs distributes internationally, pricing structures vary throughout the countries and areas in which our collections are sold. Please use our store finder to find an Alyce retailer in your area; they will be happy to provide pricing information for you.

How do I locate an Authorized Alyce Designs Retailer?

To find a store near you that carries Alyce Designs products, please visit the store finder and search by zip or postal code, state and even collection. Narrow or expand your search using miles.

Why should I buy from a retailer if an Alyce gown is for sale on the Internet?

This is a common dilemma for many Alyce customers. Alyce Designs is not associated with any Internet selling services and only distributes through authorized retailers. Therefore, if you choose to buy an Alyce Designs product that is advertised on the Internet, there is a strong possibility that you may not receive an authentic Alyce gown. For example, the dress could be a copy that does not possess the same exceptional quality, craftsmanship and style that an authentic Alyce product encompasses. If a problem should arise with a gown bought on the Internet, Alyce Designs will not stand behind it. If purchased on the Internet, you will also not be able to make any returns on the gown. It is highly suggested that in order to ensure that you receive an authentic quality Alyce Designs gown, you should only buy Alyce products from an authorized retailer. All Alyce Designs retailers proudly stand behind their merchandise and will make certain that you are fully satisfied with the purchase you make.

WHAT SIZES DO YOUR DRESSES COME IN?

The sizes available vary by collection; please see the size chart link located near the dress image you are viewing for the size ranges of the gown.

HOW DO I KNOW WHAT SIZE DRESS TO ORDER?

After you locate an authorized retailer near you they can discuss your measurements and assist with the size that is best for you. It is difficult to provide sizing information without being able to see you in person. Please visit the nearest authorized Alyce Designs Retailer as they are skilled and experienced in assisting you with these details. When you place your order with them an experienced sales persons will take your measurements and assist you in ordering the appropriate size.

DO YOUR DRESSES COME IN OTHER COLORS THAN PICTURED?

Yes. You can view the available color table alongside the picture of the gown. You will see an array of approximate colors that the gowns come in. Some colors vary depending on the fabric.


CATALOGS & IMAGES
HOW DO I GET A CATALOG OF A COLLECTION?

All of our latest collections can be seen online. If you would like a printed Prom catalog you can order copies in our Printed Catalog Section at a minimal cost. To view a store catalog, check with your nearest authorized Alyce Retailer.


Can you send me a picture of a certain style?

The images we have on our website are usually the only colors we have photographed in. For the best visualization of a color, please visit a store in your area that will have color swatches and or dresses in stock. Colors on our website may vary from monitor to monitor or the actual item.


RETAILERS
HOW DO I BECOME AN ALYCE RETAILER?

If you're interested in carrying Alyce collections in your store, please send an email to our customer service department with your contact information or call us at 847-966-9200. An account representative will assist you with the details. A sales representative in your area will contact you soon after.


WEBSITE ISSUES
What are the browser recommendations for your site?

Our site has been optimized for Internet Explorer 7, Safari and Mozilla Firefox browsers. If you can't see a portion of our site your browser may need to be updated or it may require a more recent macromedia flash plugin.